At Bluberi, our Support Centre isn’t just a helpdesk service that answers the phone and emails; it’s an entire Technical Support Service that is available to each and every one of our customers, partners and suppliers. Never hesitate to call us directly, or send a message via our dedicated email address.
How is our Bluberi’s technical support a service?
Simply put, they not only provide tiered service to ensure that your site’s operations are kept running, they will always be ready to help. Even though our open business hours are between 8:00 am and 5:00 pm EST, our Technical Support Service remains available 24 hours a day, every day! No matter the time and day, whenever you contact our Support Centre, you will get the assistance you are looking for!
Our Support Centre is located inside our head office in Drummondville, Québec. Additionally, for us to provide quick and efficient service, we can dispatch highly skilled Field Service Technicians situated within our main target markets.
We invite you to connect to our support portal where you can find documents and information you may be looking for. In the case you are not able to locate what you need, always feel free to contact our Support Centre for assistance.
As our customer, you always have access to the following:
- 24/7 access to skilled Bluberi technicians
- High-quality services to maximize game up-time
- Real-time remote monitoring of Class II system
- Quality game installations, machine deployments and updates on-site
- Step-by-step technical manuals
- Training sessions for casino technicians
Equally important, Bluberi titles integrate into diverse environments by meeting the standards of common back office protocols. This allows Bluberi to be one of the most versatile designers in the industry. To complement this, Bluberi employs knowledgeable technicians and quality assurance staff who will offer their expertise for installations, configuration and troubleshooting. With a diverse range of skills and proficiencies, this team of specialists will be available to support our clients and work alongside back office providers to achieve the optimal solution.
In fact, these systems that are actively being supported:
- Bally ACSC
- Bally iView
- Bally iView DM
- Bally One
- Bally SDS
- IGT Advantage
- IGT sbX
- Konami True-Time
- Table Trac
If a back-office system requirement is not listed, please contact your sales representative.
In conclusion, in the case that you are experiencing any problems with your games, contact our technical support team at 1-866-THE-GAME (866-843-4263).